Welcome to Inhouse, a legal platform that pairs AI with licensed attorneys. Our mission is to make legal services accessible, so we've outlined the essential terms in plain English and moved them up front. Here are some of the key points, followed by the full Terms. Please read both and let us know if you have questions on any of it.
Key Points
How Inhouse Works
Inhouse is a legal platform with two components. The legal AI is built and operated by Inhouse AI, Inc., a technology company, and provides general legal information, not legal advice. Legal services are provided by an affiliated law firm, Inhouse Counsel, P.C.
These Terms are an agreement between you and Inhouse AI, Inc. and govern the legal AI, including the AI-Associate plan. When you receive legal services, including through the Inhouse Counsel plan, Speed Dial or the Inhouse Guarantee, those services are governed by a separate engagement letter with Inhouse Counsel, P.C., and your attorney-client relationship will be with the law firm under that letter.
Legal AI is Not an Actual Lawyer
Inhouse's legal AI is built by lawyers to provide general legal information, not legal advice. AI can make mistakes, so review any document before you sign, send or file it. For important or complex matters, we recommend that a lawyer review it first. The Inhouse Guarantee, described below, is our commitment to help make things right if a covered document falls short, but it is not a substitute for that review.
Speed Dial and the Inhouse Guarantee
Every paid membership includes two benefits provided by our affiliated law firm, Inhouse Counsel, P.C. Speed Dial gives you one 30-minute consultation delivered within 2 business days with a lawyer each membership year in response to a time sensitive legal matter. The Inhouse Guarantee means that if a covered document our AI generates for you contains a covered legal defect, the law firm will help correct it at no extra charge. Both benefits have limits and conditions, which are set out in Sections 22 to 24.
Confidentiality and Attorney-Client Privilege
Your chats with our legal AI on the AI-Associate plan, and the documents you share there, are confidential. We do not disclose what you share with us except in the specific situations described in these Terms and our Privacy Policy.
One of those situations is when we receive a subpoena or court order requiring disclosure. AI-Associate communications are confidential but not privileged, so we may be required to disclose them in a lawsuit or investigation. If you want that protection, consider the Inhouse Counsel plan: your communications with Inhouse Counsel, P.C., including your use of the AI as a client, are treated as privileged. Your engagement letter explains that protection and its limits. Using Speed Dial or the Inhouse Guarantee does not make your AI-Associate chats privileged; only your communications with the law firm after it accepts your matter are protected, as its engagement letter describes.
Refund Policy and Satisfaction Guarantee
We are committed to providing excellent service and customer experience. If you are unhappy with the services you received, you may cancel your subscription and request a refund within 24 hours of the service.
Dispute Resolution
We hope to never disagree, but if we do, we require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute. All of that is discussed in more detail below.
Full Terms of Service
By using the Inhouse.ai website (the "Site") or any Inhouse applications or application plug-ins ("Applications"), you agree to follow and be bound by these terms of service (the "Terms") and agree to comply with all applicable laws and regulations, including United States export and re-export control laws and regulations. In these Terms, the words "you" and "your" refer to each customer, Site visitor, legal service provider, or Application user, "Inhouse", "we", "us" and "our" refer to Inhouse AI, Inc. and "Services" refers to all services provided by us.
It is your responsibility to review these Terms periodically. If at any time you find these Terms unacceptable or if you do not agree to these Terms, please do not use this Site or any Applications. We may revise these Terms at any time without notice to you. If you have any questions about these Terms, please contact our Customer Care Center at support@Inhouse.ai or as directed in the platform.
YOU AGREE THAT BY USING THE SITE, ANY APPLICATIONS, AND THE SERVICES YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.
These Terms require the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limit the remedies available to you in the event of a dispute, as described in Section 6 below.
Please also refer to the Inhouse Privacy Policy, which is incorporated herein by reference.
Inhouse provides an online portal to assist users with legal-related tasks using AI technology and connecting with a licensed lawyer. However, it is important to understand that Inhouse's AI is not a lawyer, does not provide legal services or advice, and its outputs are not a substitute for the judgment of a licensed attorney. The AI's role is to assist in drafting legal-related documents and providing general information. You are responsible for reviewing any output before you rely on it, and we recommend review by a licensed attorney for important or complex matters. While we make every effort to carefully vet the attorneys in our network, we make no guarantee as to their abilities or results.
At no time does Inhouse review the AI's answers for legal sufficiency, draw legal conclusions, provide legal advice, opinions or recommendations about your legal rights, remedies, defenses, options, selection of forms, or strategies, or apply the law to the facts of your particular situation. Inhouse is not a law firm and may not perform services performed by an attorney. Legal services are provided only by a law firm, such as Inhouse Counsel, P.C., under a separate engagement agreement. Inhouse AI is not a substitute for the advice or services of an attorney. Any review of AI output under the Inhouse Guarantee or Speed Dial is performed by Inhouse Counsel, P.C. or an outside attorney it engages, not by Inhouse.
Inhouse strives to make Inhouse AI accurate, current and up-to-date. However, because the law changes rapidly, and because AI can hallucinate, Inhouse cannot guarantee that all of the information on the Site or Applications is completely current and correct. AI may not always be accurate, truthful, relevant, and reliable, and may be misleading or erroneous. Except as expressly provided in the Inhouse Guarantee (Section 22), Inhouse is not responsible for any inaccuracy, irrelevance, error, unreliability, interruption of, or other problem or defect in the AI output. The law is different from jurisdiction to jurisdiction, and may be subject to interpretation by different courts. The law is a personal matter, and no general information or legal tool like the kind Inhouse provides can fit every circumstance. Furthermore, the legal information contained on the Site and Applications is not legal advice and is not guaranteed to be correct, complete or up-to-date. Therefore, if you need legal advice for your specific problem, or if your specific problem is too complex to be addressed by our tools, you should consult a licensed attorney. By using Inhouse, you agree that AI output is not legal advice, and that you will not rely on it as legal advice without having an attorney review it.
From time to time, Inhouse may perform certain attorney access services and introduce our visitors to attorneys through various methods, including but not limited to attorney advertising and third party limited scope agreements. At no time is an attorney-client relationship fostered or created with Inhouse through the performance of any such services.
This Site and Applications are not intended to create any attorney-client relationship, and your use of Inhouse does not and will not create an attorney-client relationship between you and Inhouse. Instead, you are and will be representing yourself until and unless you retain an attorney. Using Speed Dial or the Inhouse Guarantee creates an attorney-client relationship only with the law firm that accepts your matter, only for that matter, and only on the terms of its engagement letter.
1. Subscriptions
a. Inhouse offers subscriptions for certain services. If you purchase a subscription, access automatically renews monthly or yearly, based on what you select, and your card will automatically be charged the current rate, as indicated at your time of purchase (rate subject to change). Cancel renewals anytime by visiting My Account.
b. Fees. If you purchase a subscription, you will be charged in accordance with the billing terms in effect at the time of your initial purchase. If you purchase a subscription that is charged in full on purchase, in each renewal period for that subscription, you must pay the total cost of the next subscription period by the first day of that period. For each subscription, your charge remains for each subscription period no matter if you access the services or Site during any subscription term. In other words, EVEN IF YOU DO NOT USE THE SUBSCRIPTION, INCLUDING ACCESSING LEGAL TASKS OR LAWYER VERIFICATIONS, YOU ARE RESPONSIBLE FOR SUBSCRIPTION FEES UNTIL YOU CANCEL YOUR SUBSCRIPTION OR IT IS OTHERWISE TERMINATED.
c. Billing. You must provide valid credit or debit card information at the time of purchase to allow payment for the initial membership term of a subscription.
d. Renewals. For your automatically renewing subscriptions, your subscription will renew at the end of the initial membership term (the "Billing Date") and at the end of each successive membership term, until you notify us that you want to terminate your subscription under these Terms or your subscription is otherwise terminated. If you do not notify us, your credit card will automatically be charged for the renewal term of your subscription on your Billing Date. If your purchase date is on the 29th through 31st day of any month, your Billing Date for renewals in months with fewer days will fall on the last day of the month. Inhouse may adjust your Billing Date in subsequent renewal periods without notice. This will be reflected by a charge to your account on a prorated basis according to the number of days that have passed since the Billing Date of your latest renewal charge. Unless Inhouse otherwise notifies you in advance under these Subscription Terms, the renewal charge will be equal to the original purchase price for the subscription. Inhouse may obtain automatic updates for any expiring credit cards you have provided.
You must pay Inhouse the fees associated with your subscription. Additional discounts may be available for members purchasing multiple months up front or as part of certain promotions.
e. Notice of Automatic Renewal. We may send a reminder email to your account's email address of record before your Billing Date. Unless required by law in the state where you reside, Inhouse is not obligated to provide this notice. You acknowledge that (i) your failure to read, (ii) your inability to receive, or (iii) Inhouse's failure to send the email creates no liability for Inhouse.
f. Promotional Trial Memberships. We sometimes offer customers trial memberships, all of which are subject to these Terms (unless otherwise stated in the offer). For a trial or other promotional membership with no initial charge, you agree we may authorize a charge of up to one dollar ($1) to your method of payment to verify your payment source. AT THE COMPLETION OF A TRIAL MEMBERSHIP, UNLESS YOU CHOOSE TO CANCEL THROUGH MY ACCOUNT, YOUR SUBSCRIPTION WILL RENEW AUTOMATICALLY AND YOUR CREDIT CARD WILL BE CHARGED TO BEGIN YOUR INITIAL MEMBERSHIP TERM.
g. Changes to Subscriptions.
General Changes. Inhouse may discontinue the offering of a subscription, including the functionality, content, or availability of any features of subscriptions or Third-Party Services, at any time in its sole discretion. We may also impose limits on features and services or restrict your access to all or part of the subscription. However, you have the right to cancel your membership should we materially decrease benefits. If we add new features to a subscription, the new features will be subject to these Terms. If you add a product or service to your subscription, Inhouse has the discretion to charge you a prorated portion of the costs to align your renewal date with your current subscription. Inhouse will provide you notice before doing so.
Fee Adjustments. Inhouse may increase subscription fees by notifying you of new fees at least 30 days before the beginning of a renewal term. The new fees will be effective on the first day of the renewal term. If you do not cancel your subscription, you will be deemed to have accepted the new fees for the renewal term and subsequent renewal terms (unless the fees are increased in the same manner for a subsequent renewal term). Reductions in fees become effective on the first day of the next renewal term without a pro rata adjustment for the period covered under the prior fee schedule.
Renewal Term Adjustments. Inhouse offers subscriptions of various lengths. Inhouse may increase the renewal term from monthly, quarterly, or otherwise, to quarterly, annually, or otherwise at our discretion by notifying you of the new renewal term at least 30 days before the beginning of a renewal term. If you do not cancel your subscription, you will be deemed to have accepted the new renewal term moving forward (unless the renewal term is changed in the same manner for a subsequent renewal term).
Discontinuation and Replacement of Subscriptions. Should Inhouse cease to offer your subscription, we can discontinue your subscription, continue to provide it to you, or provision a replacement (similar or comparable product) at the then-current price. Additional fees may be charged for such replacement subscription. Inhouse will notify you of new fees at least 30 days before they become effective.
By Subscriber. You may upgrade your subscription tier at any time through your Account settings. Upgrades are processed immediately via a prorated charge representing the price difference between your current tier and your new tier for the remaining days of your current billing cycle. Your monthly billing renewal date will not reset upon upgrading.
h. Termination or Cancellation
By Inhouse. Inhouse may terminate your use of all or part of the subscriptions in its sole discretion. As your sole remedy, Inhouse will refund to you any prepaid fees specifically related to the current term of that subscription.
Your right to use a subscription is subject to any limits established by Inhouse or by your credit card issuer. If payment cannot be charged to your credit card or your charge is returned for any reason, including through a chargeback, Inhouse may, in its sole and absolute discretion, suspend or terminate your access and account, which will terminate Inhouse's obligations under the Terms. If a charge made to your credit card is declined, Inhouse may, but is not obligated to, contact you and may make multiple attempts to bill that card over a thirty-day period.
If you wish to reactivate your account after a termination, the new term begins on the reactivation date.
By Subscriber. You may cancel your subscription at any time online on the My Account page. After you have canceled, your subscription will remain active until the end of the then-current period.
Services After Termination. After your subscription is terminated or your membership term has ended, you will not be able to access the corresponding subscription offerings, except as provided in Section 24(f) for matters that a law firm has already accepted.
2. Privacy Policy. Inhouse respects your privacy and permits you to control the treatment of your personal information. A complete statement of Inhouse's current Privacy Policy can be found in our Privacy Policy. Inhouse's Privacy Policy is expressly incorporated into this Agreement by reference.
We collect necessary data to facilitate our services and are committed to maintaining the highest standards of privacy and data protection. For example, we might review conversations and documents to ensure its accuracy. Attorneys at Inhouse Counsel, P.C. may also review AI-Associate conversations and contact you about legal services. If you request Speed Dial or make a claim under the Inhouse Guarantee, you authorize us to share your request, the relevant chats and documents, and your contact information with Inhouse Counsel, P.C. and any outside attorney it engages, to check for conflicts and to provide the requested services. We employ enterprise-grade security measures and require all employees and contractors to sign strict NDAs, ensuring confidentiality. However, we cannot guarantee that these measures will be deemed sufficient in a court of law to protect attorney-client privileged information shared on the Applications. When you open an account to use or access certain portions of the Site, Applications, or the Services, you must provide complete and accurate information as requested on the registration form. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use a third party's account, user name or password at any time. You agree to notify Inhouse immediately of any unauthorized use of your account, user name or password. Inhouse shall not be liable for any losses you incur as a result of someone else's use of your account or password, either with or without your knowledge. You may be held liable for any losses incurred by Inhouse, our affiliates, officers, directors, employees, consultants, agents and representatives due to someone else's use of your account or password.
In connection with the use of certain Inhouse products or services, you may be asked to provide personal information in a query bar, questionnaire, application, form or similar document or service. This information will be protected pursuant to our Privacy Policy. In addition, you grant Inhouse a worldwide, royalty-free, nonexclusive, and fully sublicensable license to use, distribute, reproduce, modify, publish and translate this personal information solely for the purpose of enabling your use of the applicable service. You may revoke this license and terminate rights held by Inhouse at any time by removing your personal information from the applicable service.
3. Ownership. This Site and Applications are owned and operated by Inhouse AI, Inc. All right, title and interest in and to the materials provided on this Site and Applications, including but not limited to information, documents, logos, graphics, sounds and images (the "Materials") are owned either by Inhouse or by our respective third party authors, developers or vendors ("Third Party Providers"). Except as otherwise expressly provided by Inhouse, none of the Materials may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted or distributed in any way and nothing on this Site or on any Applications shall be construed to confer any license under any of Inhouse's intellectual property rights, whether by estoppel, implication or otherwise. See the "Legal Contact Information" below if you have any questions about obtaining such licenses. Inhouse does not sell, license, lease or otherwise provide any of the Materials other than those specifically identified as being provided by Inhouse. Any rights not expressly granted herein are reserved by Inhouse.
4. Limited Permission to Download. Inhouse hereby grants you permission to download, view, copy and print the Materials on any single, stand-alone computer (or, for Microsoft Agave users, one copy of the Application on up to five devices affiliated with your Marketplace Windows Live ID account) solely for your personal, informational, non-commercial use provided that (i) where provided, the copyright and trademark notices appearing on any Materials not be altered or removed, (ii) the Materials are not used on any other website or in a networked computer environment and (iii) the Materials are not modified in any way, except for authorized editing of downloadable forms for personal use. This permission terminates automatically without notice if you breach any of the terms or conditions of these Terms. On any such termination, you agree to immediately destroy any downloaded or printed Materials. Any unauthorized use of any Materials contained on this Site or Applications may violate copyright laws, trademark laws, laws of privacy and publicity and communications regulations and statutes.
5. Links to Third Party Sites. This Site and Applications may contain links to websites controlled by parties other than Inhouse (each a "Third Party Site"). Inhouse works with a number of partners and affiliates whose sites are linked with Inhouse. Inhouse may also provide links to other citations or resources with whom it is not affiliated. Inhouse is not responsible for and does not endorse or accept any responsibility for the availability, contents, products, services or use of any Third Party Site, any website accessed from a Third Party Site or any changes or updates to such sites. Inhouse makes no guarantees about the content or quality of the products or services provided by such sites. Inhouse is not responsible for webcasting or any other form of transmission received from any Third Party Site. Inhouse is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Inhouse of the Third Party Site, nor does it imply that Inhouse sponsors, is affiliated or associated with, guarantees, or is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. You acknowledge that you bear all risks associated with access to and use of content provided on a Third Party Site and agree that Inhouse is not responsible for any loss or damage of any sort you may incur from dealing with a third party. You should contact the site administrator for the applicable Third Party Site if you have any concerns regarding such links or the content located on any such Third Party Site.
6. DISPUTE RESOLUTION; BINDING ARBITRATION
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND INHOUSE AI, INC. TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH WE CAN SEEK RELIEF FROM EACH OTHER, UNLESS YOU OPT OUT OF ARBITRATION BY FOLLOWING THE INSTRUCTIONS SET FORTH BELOW. NO CLASS OR REPRESENTATIVE ACTIONS OR ARBITRATIONS ARE ALLOWED UNDER THIS ARBITRATION PROVISION. IN ADDITION, ARBITRATION PRECLUDES YOU AND INHOUSE FROM SUING IN COURT OR HAVING A JURY TRIAL.
(a) No Representative Actions. You and Inhouse agree that any dispute or claim between us, including those arising out of or related to these Terms or our Services, is personal to you and Inhouse and that any dispute will be resolved solely through individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding. For the purposes of this Arbitration Agreement, references to "Inhouse," "you," "Inhouse AI, Inc." and "us" include our respective subsidiaries, affiliates, agents, employees, employers, business partners, shareholders, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or products under these Terms or any prior agreements between us. Beneficiaries include, but are not limited to, those named in an estate planning document.
(b) Arbitration of Disputes. Most concerns can be resolved quickly and to the customer's satisfaction by emailing us. In the unlikely event that the Inhouse Customer Care Center is unable to resolve your complaint to your satisfaction (or if we have not been able to resolve a dispute with you after attempting to do so informally), this Section applies. Except for (i) individual actions in small claims court located in the county of your billing address or (ii) actions in court seeking injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, you and Inhouse agree to waive your rights to a jury trial and to have any dispute or claim arising out of or relating to any aspect of the relationship between us (collectively, "Disputes") resolved in court. Disputes include, but are not limited to, (a) those arising out of or related to these Terms or our Services, and (b) those related to advertising, privacy, data security, and the use of our website. This Arbitration Agreement applies to all Disputes based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, Disputes arising before you accepted these or any prior Terms, Disputes that are currently the subject of purported class action litigation in which you are not a member of a certified class, and Disputes asserted against Inhouse by those you list as authorized contacts on your order.
(c) Arbitration Procedures. For any Dispute that you have against Inhouse, or that Inhouse has against you, you and Inhouse agree to attempt to resolve the Dispute informally via the following process. If you assert a claim against Inhouse, you will first contact Inhouse by sending an email to info@Inhouse.ai. The Claimant Notice must (a) include your name, residence address, email address, and telephone number; (b) describe the nature and basis of the Dispute; and (c) set forth the specific relief sought. For any Dispute that Inhouse may have against you, we will provide you notice ("Inhouse Notice") in similar form to that described above via the mailing address and email address associated with your account. The statute of limitations and any filing fee deadlines shall be tolled for thirty (30) days from the date that either you or Inhouse first send the applicable Notice so that the parties can engage in this informal dispute resolution process.
If you and Inhouse cannot reach an agreement to resolve the Dispute within thirty (30) days after notice is provided, then either party may submit the Dispute to binding confidential arbitration administered by the American Arbitration Association ("AAA") or, under the limited circumstances set forth herein, in court. All Disputes submitted to AAA will be resolved through binding arbitration before one arbitrator. Unless the parties agree in writing to a different location, arbitration proceedings will be held in Los Angeles County, CA; if you are a Consumer, however, you may elect to hold the arbitration in your county of residence. For purposes of this Section, a "Consumer" means a person using the Services for personal, family or household purposes.
If you are a Consumer, you and Inhouse agree to use the AAA Consumer Arbitration Rules. If you are not a Consumer, you and Inhouse agree to use the AAA Commercial Arbitration Rules, including the Expedited Procedures for all Disputes with a value of $75,000 or less. The most recent versions of the AAA Consumer and Commercial Arbitration Rules are available on the AAA's website at adr.org/Rules and such rules are hereby incorporated by reference into this Arbitration Agreement. You either acknowledge and agree that you have read and understand the applicable AAA Arbitration Rules or waive your opportunity to read the AAA Arbitration Rules and waive any claim that such rules are unfair or should not apply for any reason.
You and Inhouse acknowledge that the purpose of this Section is to streamline the dispute resolution process and that Coordinated Filings are likely to frustrate that purpose. As a result, you agree not to assert a demand for arbitration as part of a Coordinated Filing. A "Coordinated Filing" is any demand for arbitration where the underlying claim is similar to at least ten (10) or more other pending demands for arbitration and where representation for that demand is consistent or coordinated with such other demands. Without limiting any remedies, in the event your demand is part of a Coordinated Filing, we may, at our option, decline arbitration and instead litigate the claim in a civil court of competent jurisdiction in accordance with the terms Section 17 below.
(d) Individualized Arbitration Proceedings and Remedies. You and Inhouse agree that these Terms affect interstate commerce and that the enforceability of this Section will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the "FAA"), to the maximum extent permitted by applicable law. As limited by the FAA, these Terms and the AAA Rules, the arbitrator will have exclusive authority to grant any relief that would otherwise be available in court and to make all procedural and substantive decisions regarding any Dispute, including those arising out of or relating to interpretation or application of this Arbitration Agreement, including the enforceability, revocability, or validity of the Arbitration Agreement or any portion thereof. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one claimant.
(e) Confidentiality. The arbitration will allow for the discovery or exchange of non-privileged information relevant to the Dispute. You and Inhouse agree to cooperate to seek from the arbitrator protection for any confidential, proprietary, trade secret, or otherwise sensitive information, documents, testimony, and/or other materials that might be exchanged or the subject of discovery in the arbitration. You and Inhouse agree to seek such protection before any such information, documents, testimony, and/or materials are exchanged or otherwise become the subject of discovery in the arbitration.
(f) Payment of Arbitration Fees. The costs of arbitration shall be governed by the AAA's fee schedules, available at adr.org/Rules. If you are a Consumer and you initiate arbitration of a Dispute, you agree to pay the applicable AAA Consumer Case Filing Fee, and Inhouse will pay the remaining AAA fees and costs. If you are not a Consumer and you initiate arbitration of a Dispute valued at less than $75,000, you agree to pay $250 towards any arbitration filing fees and Inhouse will pay the remaining AAA fees and costs. If you are not a Consumer and your arbitration proceeding is valued at $75,000 or more, you and Inhouse will share equally the costs and fees of AAA Commercial Arbitration. If, however, the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then the payment of all AAA fees will be governed by the applicable AAA Rules.
(g) Opt Out of Arbitration. You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section by sending an email to info@Inhouse.ai. In order to be effective, the opt-out notice must include your full name and address and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 17, though, as stated above, you agree any such action will be brought as an individual action, and will not be brought as a class arbitration, class action or any other type of representative proceeding.
(h) Additional Terms. If any portion of this Section is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed from these Terms; (b) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of this Section or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section; and (c) to the extent that any claims must proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
If you wish to seek public injunctive relief against Inhouse, such claim (and only such claim) must be severed from the arbitration and brought in court in accordance with the provisions of Section 17.
You and Inhouse agree that the state or federal courts of the State of California and the United States sitting in Los Angeles County, California have exclusive jurisdiction over the enforcement of an arbitration award made pursuant to this Arbitration Agreement.
7. Additional Terms. Some Inhouse Services may be subject to additional posted guidelines, rules or terms of service ("Additional Terms") and your use of such Services will be conditioned on your agreement to the Additional Terms. If there is any conflict between these Terms and the Additional Terms, the Additional Terms will control for that Service, unless the Additional Terms expressly state that these Terms will control.
8. Reviews, Comments, Communications, and Other Content. At various locations on the Site or through Applications, Inhouse may permit visitors to post ratings, reviews, comments, questions, answers, and other content (the "User Content"). Contributions to, access to and use of the User Content is subject to this paragraph and the other terms and conditions of these Terms.
Rights and Responsibilities of Inhouse.
Inhouse is not the publisher or author of the User Content. Inhouse takes no responsibility and assumes no liability for any content posted by you or any third party.
Although we cannot make an absolute guarantee of system security, Inhouse takes reasonable steps to maintain security. If you have reason to believe system security has been breached, contact us by email for help.
If Inhouse's technical staff finds that files or processes belonging to a member pose a threat to the proper technical operation of the system or to the security of other members, Inhouse reserves the right to delete those files or to stop those processes. If the Inhouse technical staff suspects a user name is being used by someone who is not authorized by the proper user, Inhouse may temporarily disable that user's access in order to preserve system security. In all such cases, Inhouse will contact the member as soon as feasible.
Inhouse has the right (but not the obligation), in our sole and absolute discretion, to edit, redact, remove, re-categorize to a more appropriate location or otherwise change any User Content.
Rights and Responsibilities of Inhouse Users or Other Posters of User Content.
You are legally and ethically responsible for any User Content - writings, files, pictures or any other work - that you post or transmit using any Inhouse service that allows interaction or dissemination of information. In posting User Content, you agree that you will not submit any content:
That is known by you to be false, inaccurate, or misleading.
That infringes anyone's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy. Please see Compliance with Intellectual Property Laws below.
That violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, antidiscrimination, or false advertising). Please see Compliance with Export Restrictions below.
That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing, or advocates or encourages illegal conduct harmful to any individual, partnership, or corporation. Please see Inappropriate Content below.
That includes advertisements, spam, or content for which you were compensated or granted any consideration by any third party.
That includes information that references other websites, addresses, email addresses, phone numbers, or other contact information.
That contains any computer virus, worms, or other potentially damaging computer programs or files.
That otherwise violates these Terms.
Attorneys that submit User Content and provide advice do so at their own risk.
Under United States federal law, you retain copyright on all works you create and post as User Content, unless you choose specifically to renounce it. In posting a work as User Content, you authorize other members who have access to that service to make personal and customary use of the work, including creating links or reposting, but not otherwise to reproduce or disseminate it unless you give permission for such dissemination.
You grant Inhouse a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, sell, distribute, and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you. You have the right to remove any of your works from User Content at any time.
You are not required to provide your real name when signing up as a user of Inhouse. Inhouse permits anonymous or pseudonymous accounts. Any user may request that such member's email address be hidden to provide for additional privacy.
Ratings and reviews will generally be posted in two to four business days.
By submitting your email address in connection with your rating and review, you agree that Inhouse may use your email address to contact you about the status of your review and other administrative purposes.
9. NO WARRANTY. EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 22 TO 24, THE SITE, APPLICATIONS, AND ALL MATERIALS, DOCUMENTS OR FORMS PROVIDED ON OR THROUGH YOUR USE OF THE SITE OR APPLICATIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, INHOUSE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
EXCEPT AS EXPRESSLY PROVIDED IN SECTIONS 22 TO 24, INHOUSE MAKES NO WARRANTY THAT: (A) THE SITE, APPLICATIONS, OR THE MATERIALS WILL MEET YOUR REQUIREMENTS; (B) THE SITE, APPLICATIONS, OR THE MATERIALS WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, APPLICATIONS, OR ANY MATERIALS OFFERED THROUGH THE SITE OR APPLICATIONS, WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE, APPLICATIONS, OR IN RELIANCE ON THE MATERIALS WILL MEET YOUR EXPECTATIONS.
OBTAINING ANY MATERIALS THROUGH THE USE OF THE SITE OR APPLICATIONS IS DONE AT YOUR OWN DISCRETION AND AT YOUR OWN RISK. INHOUSE SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, MATERIALS, INFORMATION OR SOFTWARE.
THIS DISCLAIMER OF WARRANTY DOES NOT APPLY TO THE PURCHASE OF PRODUCTS OR SERVICES BY NORTH CAROLINA CONSUMERS TO THE EXTENT SUCH A DISCLAIMER IS PROHIBITED OR WHERE OTHERWISE PROHIBITED BY LAW.
10. LIMITATION OF LIABILITY AND INDEMNIFICATION. EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD INHOUSE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF INHOUSE HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF INHOUSE, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. THE SERVICES, CREDITS AND REFUNDS DESCRIBED IN SECTIONS 22 TO 24 ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY DEFECT IN COVERED WORK AND FOR ANY FAILURE TO PROVIDE SPEED DIAL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS PARAGRAPH DOES NOT APPLY TO NORTH CAROLINA CONSUMERS TO THE EXTENT SUCH A LIMITATION IS PROHIBITED.
11. Feedback. If you send Inhouse comments, suggestions, ideas or proposals about its products or services, or about doing business with Inhouse ("Feedback"), that Feedback shall be considered non-confidential and Inhouse's property. By providing Feedback to Inhouse you hereby assign to Inhouse, at no charge, all worldwide right, title and interest in and to the Feedback and any intellectual property rights associated therewith. Inhouse shall be free to use and/or disseminate Feedback on an unrestricted basis for any purpose. This section does not apply to information or documents you submit in using the Services, which are handled as described in these Terms and our Privacy Policy. You acknowledge that you are responsible for the Feedback that you provide, including their legality, reliability, appropriateness, originality and content.
12. Compliance with Intellectual Property Laws. When accessing Inhouse or using the Inhouse legal document Service, you agree to obey the law and you agree to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright, trademark and other intellectual property ownership. You agree not to upload, download, display, perform, transmit or otherwise distribute any information or content in violation of any third party's copyrights, trademarks or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any content you provide or transmit or that is provided or transmitted using your Inhouse user account.
Inhouse has adopted a policy that provides for the immediate removal of any content, article or materials that have infringed on the rights of Inhouse or of a third party or that violate intellectual property rights generally. Inhouse's policy is to remove such infringing content or materials and investigate such allegations immediately.
Copyright Infringement
1. Notice. Inhouse has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. The Company has adopted a policy that provides for the immediate suspension and/or termination of any Site or Service user who is found to have infringed the rights of the Company or of a third party, or otherwise violated any intellectual laws or regulations. The Company's policy is to act expeditiously upon receipt of proper notification of claimed copyright infringement to remove or disable access to the allegedly infringing content. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want the Company to delete, edit, or disable the material in question, you must provide the Company with the following information in writing (see 17 U.S.C 512(c)(3) for further detail): (1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; (3) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material; (4) Information reasonably sufficient to permit the Company to contact you, such as an address, telephone number, and, if available, email address; (5) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. The above written information must be emailed to the Inhouse Copyright Agent at legal@Inhouse.ai.
2. Counter-Notice. If you believe that your Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your Content, you may send a written counter-notice containing the following information to the Copyright Agent: (1) Your physical or electronic signature; (2) Identification of the Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled; (3) A statement that you have a good faith belief that the Content was removed or disabled as a result of mistake or a misidentification of the Content; and (4) Your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Inhouse may be found), and a statement that you will accept service of process from the person who provided notification of the alleged infringement. If a counter-notice is received by the Copyright Agent, the Company may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed Content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the Content provider, member or user, the removed Content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at the Company's sole discretion.
13. Inappropriate Content. When accessing the Site, any Applications, or using Inhouse's Services, you agree not to upload, download, display, perform, transmit or otherwise distribute any content that: (a) is libelous, defamatory, obscene, pornographic, abusive or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. Inhouse reserves the right to terminate or delete such material from its servers. Inhouse will cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms or of any applicable laws.
14. Compliance with Export Restrictions. You may not access, download, use or export the Site, Applications, or the Materials in violation of United States export laws or regulations or in violation of any other applicable laws or regulations. You agree to comply with all export laws and restrictions and regulations of any United States or foreign agency or authority and to assume sole responsibility for obtaining licenses to export or re-export as may be required. You acknowledge and agree that the Materials are subject to the United States Export Administration Laws and Regulations and agree that none of the Materials or any direct product therefrom is being or will be acquired for, shipped, transferred or re-exported, directly or indirectly, to proscribed or embargoed countries or their nationals or used for any prohibited purpose.
15. Children. Minors are not eligible to use the Site or Applications and we ask that they do not submit any personal information to us.
16. Customers Needing Extra Assistance. Inhouse aims to provide full access to its website and product offerings regardless of disability. If you are unable to read any part of the Inhouse website, or otherwise have difficulties using the Inhouse website, please call us or email.
17. Governing Law; Venue. Any dispute arising from these Terms and your use of the Services or the Site will be governed by and construed and enforced in accordance with the laws of California, without regard to conflict of law rules or principles (whether of California or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts of California and the United States, respectively, sitting in Los Angeles County, California. You consent to personal and exclusive jurisdiction in these courts.
18. Copyrights. All Site design, text, graphics, the selection and arrangement thereof, Copyright © Inhouse AI, Inc. ALL RIGHTS RESERVED.
19. Trademarks. Inhouse, logos, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of Inhouse AI, Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
20. Attorney Advertisements. Attorneys advertised on this site are attorneys of Inhouse Counsel, P.C. or of independent law firms. See the attorney in your area who is responsible for these advertisements. Inhouse is not an "attorney referral service" or a law firm.
a. Notice to Alabama customers: No representation is made that the quality of the legal services to be performed is greater than the quality of legal services performed by other lawyers.
b. Notice to Missouri customers: The choice of a lawyer is an important decision and should not be based solely upon advertisements.
c. Notice to New York customers: Prior results do not guarantee a similar outcome.
21. Attorney Access Services. a. Use of Term "Experience." The term "experience" or "experienced," as used on the Site, Applications, and in other communications in reference to third party attorneys participating in Inhouse's attorney access services means that the primary handling partner of each law firm fulfills the following: (a) possesses a minimum of five years' experience practicing law, (b) maintains errors and omissions insurance policies consistent with industry standards, (c) is in good standing with the state bar in each jurisdiction in which the attorney is licensed to practice, (d) has no pending malpractice lawsuit, as of the date of joining one of Inhouse's attorney access program, and (e) has no public record of discipline by a state bar within the last five years. The term "experience" or "experienced" is not intended to be a comparison to any other attorney's services or qualifications.
b. Attorney access is provided through Inhouse Counsel, P.C. and through independent law firms (each, a "Law Firm"). Legal services are provided by a Law Firm's licensed attorneys (each, an "Attorney"). Your relationship with a Law Firm is governed by that firm's engagement agreement, including, for the Inhouse Counsel plan, the Inhouse Counsel, P.C. Limited Scope Engagement Letter, and, for Speed Dial and the Inhouse Guarantee, the Benefit Engagement Letter described in Section 24(b). Where no engagement agreement is provided, the representation is limited in scope to the subject matter discussed. There is a possibility that firms may be asked to represent other companies that you may deem to be competitors. You consent to their representation of other present or future clients that may be adverse to you in matters unrelated to those that they are handling for you. Under no circumstances will they share your confidential information relating to your conversation.
c. Inhouse does not provide legal services. Legal services are provided to you directly by a Law Firm, not by Inhouse, under a separate engagement agreement between you and that Law Firm. Attorney contact information is provided as advertising. A conflict check will apply. Inhouse will not select an attorney for you; for Speed Dial and the Inhouse Guarantee, attorneys are assigned by Inhouse Counsel, P.C. Inhouse makes no guarantees as to the substance of the attorney's advice.
d. Nothing shall be construed to limit your right to retain, at your own expense, an unaffiliated attorney. Inhouse shall not be obligated to pay for any such services.
e. Professional, Independent Attorney Judgment. In providing legal services, an Attorney acts on behalf of the Law Firm, not Inhouse, and exercises independent professional judgment. The Law Firm shall maintain the attorney-client relationship with you, if any, and is solely responsible to you for all legal services provided. Inhouse will in no way influence or attempt to affect the rendering of professional services of the Law Firm or its Attorneys.
f. Internal Revenue Service (IRS) Circular 230 Tax Advice Disclosure. To ensure compliance with requirements imposed by the IRS under Circular 230, Inhouse informs you that any U.S. federal tax advice contained in any communication from Inhouse (including information provided by your Attorney) is and was not intended or written to be used, and cannot be used, for the purpose of (1) avoiding penalties under the Internal Revenue Code or (2) promoting, marketing, or recommending to another party any matters addressed therein.
22. The Inhouse Guarantee. (a) Our Commitment. If work that the Inhouse platform generated for you contains a Covered Defect, our affiliated law firm, Inhouse Counsel, P.C. (the "Firm"), will provide the services described in this Section. Section 24 also applies to the Inhouse Guarantee.
(b) Eligibility. To make a claim, (i) the work must have been generated on or after November 1, 2026, while you held a paid subscription; (ii) you must report the Covered Defect within one (1) year after the work was generated; and (iii) you must have remained a member continuously from the date the work was generated through the date of your claim.
(c) Covered Work. The Inhouse Guarantee applies to the following documents generated by the Inhouse platform ("Covered Work"): contracts and agreements; court and agency filings and other litigation documents; business formation and governance documents; and demand letters, responses and other legal notices. It does not apply to documents that Inhouse reviewed but did not generate, to material incorporated from other sources, or to chat responses that are not part of a Covered Work document.
(d) Covered Defects. Covered Work contains a "Covered Defect" if, under the law of the jurisdiction identified in the chat in which it was generated, as in effect on the date it was generated, it: (i) contains an error of law that makes a provision unenforceable, invalid or ineffective; (ii) omits a term that the law requires for the document to be valid or effective for the purpose you stated in that chat; (iii) does not meet the formatting or filing requirements of the court or agency identified in that chat; (iv) cites a law or case that does not exist, or cites or describes a law or case inaccurately; or (v) does not accurately or completely reflect the facts and instructions you provided in that chat.
(e) What Is Not Covered. The Inhouse Guarantee does not guarantee any outcome, including that you will win a case or hearing, complete a transaction or obtain particular terms. It does not cover business, negotiation or strategic choices, or matters of legal judgment on which reasonable lawyers could differ. It does not cover defects resulting from (i) material facts you did not provide, or provided inaccurately; (ii) changes in law after the work was generated; or (iii) changes made to the work outside the Inhouse platform, to the extent those changes caused or contributed to the defect. It does not apply to criminal, family law, immigration or patent matters.
(f) How the Firm Will Help. If the Firm confirms a Covered Defect, it will, as it considers appropriate: (i) prepare a corrected version of the Covered Work; (ii) if the Covered Work has already been signed, sent or filed, prepare corrective documents (such as an amendment, a corrected filing for you to submit, or a notice) and advise you on the steps needed to correct the defect; and (iii) where reasonably necessary to correct the defect, communicate or negotiate with the other party on your behalf. The Inhouse Guarantee does not include the payment of money, including damages, losses, costs or fees; the reversal of any outcome; court appearances; or representation in any litigation or proceeding arising from the defect.
(g) Limits. The Firm will provide these services at no additional charge, up to a total of three (3) hours of attorney time per membership year.
(h) If the Firm Cannot Help. If, because of a conflict of interest or the unavailability of a qualified attorney, neither the Firm nor an outside attorney can accept or complete an eligible claim, Inhouse will refund the membership fees you paid for the three (3) months before your claim.
(i) Sole Remedy. The services and refund described in this Section are your sole and exclusive remedy for any defect in Covered Work.
(j) How to Use This Feature. To make a claim under the Inhouse Guarantee, describe the issue in your Inhouse chat, including the document and the defect you believe it contains, and share the chat link with legal@inhouse.ai.
23. Speed Dial. (a) What It Is. Once per membership year, when a new legal issue arises, you may request a thirty (30) minute consultation with a lawyer from the Firm (as defined in Section 22(a)), who will help you understand the issue and give you a verbal action plan with practical next steps. Section 24 also applies to Speed Dial.
(b) Eligibility. A legal issue is covered only if the event giving rise to it occurs on or after November 1, 2026, and at least one (1) month after your subscription began, and only if you remain a member continuously from that time through the consultation. A legal issue arises on the date of the event giving rise to it, not the date of any resulting letter, claim or lawsuit.
(c) Covered Issues. It is designed for urgent and time-sensitive matters, such as a demand letter, a lawsuit, a government inquiry or an approaching deadline, rather than routine business or legal work, such as general questions, planning or ongoing advice, which is better suited to the Inhouse AI or a scheduled consultation.
(d) Timing. The consultation will take place within two (2) business days after you complete intake, including the conflicts check and the Benefit Engagement Letter (as defined in Section 24(b)). A "business day" is any day other than a Saturday, Sunday or U.S. federal holiday. If you are not available for an offered time, this period is extended accordingly.
(e) Advice Only. Speed Dial is advice only. It does not include ongoing representation, drafting or reviewing documents, written advice, negotiation or court appearances. The Firm may offer those services under a separate engagement, at its standard rates.
(f) What Is Not Covered. Speed Dial does not guarantee any outcome. It does not cover (i) legal issues that arose, or that you knew about, before the date described in paragraph (b); (ii) a legal issue for which you have already used Speed Dial; (iii) disputes with Inhouse or the Firm; (iv) matters in which a lawyer already represents you; or (v) upcoming hearings that you had at least 10 days prior notice for (vi) criminal, family law, immigration or patent matters. Your lawyer may be to help you find one of these attorneys as part of our service.
(g) If We Cannot Meet the Timing. If the Firm cannot provide the consultation within the period in paragraph (d) for reasons within its control, Inhouse will credit your account with one (1) month of your membership fee, and the Firm will still provide the consultation as soon as practicable. If neither the Firm nor an outside attorney can provide the consultation because of a conflict of interest or the unavailability of a qualified attorney, the Firm will tell you promptly, your request will not count against your annual limit, and Inhouse will credit your account with one (1) month of your membership fee.
(h) Sole Remedy. The consultation and credits described in this Section are your sole and exclusive remedy for any failure to provide Speed Dial.
(i) How to Use This Feature. To use Speed Dial, describe your situation in your Inhouse chat and share the chat link with legal@inhouse.ai.
24. Membership Benefits: General Terms. (a) Benefits. Each paid subscription, including the AI-Associate plan and the Inhouse Counsel plan, includes the Inhouse Guarantee (Section 22) and Speed Dial (Section 23) (together, the "Benefits"). Inhouse provides the Benefits by paying the Firm to provide the legal services they describe. Inhouse does not provide legal services. The Benefits are in addition to, and do not count against, any consultations included in the Inhouse Counsel plan.
(b) Engagement and Conflicts. No legal services will be provided under a Benefit until (i) the Firm completes a conflicts check, and (ii) you sign the Firm's limited-scope engagement letter for that matter (the "Benefit Engagement Letter"), which applies to members of every plan. You become a client of the Firm only for the specific matter it accepts, and only on the terms of the Benefit Engagement Letter. For services under a Benefit, the Benefit Engagement Letter controls over any narrower scope in the Firm's engagement letter for the Inhouse Counsel plan. In the Benefit Engagement Letter, you consent to Inhouse paying the Firm for those services.
(c) Independent Judgment. The Firm decides whether a matter is covered and what legal services are appropriate, using its independent professional judgment. Inhouse confirms only your subscription status and the relevant dates, and does not direct or influence the Firm's legal services. The Firm will share with Inhouse only whether it accepted a matter, the matter's status, and the attorney time used.
(d) Outside Attorneys. The Firm will provide the services itself or, where it lacks the necessary expertise or licensure in the relevant jurisdiction, or where a conflict prevents it from acting, arrange for an outside attorney to provide them, at no cost to you and within the same limits. The Firm will identify any outside attorney to you before that attorney provides services.
(e) Privilege. Requesting a Benefit does not make your earlier chats with the AI privileged. Your communications with the Firm, or with an outside attorney, after it accepts your matter are protected as described in the applicable engagement letter.
(f) Records; End of Membership. You must keep the original chats and documents relevant to your request. You cannot submit new requests or claims after your subscription ends. If your subscription ends after the Firm has accepted a matter, the Firm will complete the agreed services or close the matter with written next steps.
(g) Not Insurance. The Benefits are not insurance and do not guarantee any outcome. They are personal to you, cannot be transferred, and create no rights in any other person, including your employees, contractors, family members or counterparties. Unused Benefits do not carry over and have no cash value. Nothing in these Terms limits any liability of the Firm or an outside attorney to you for its own legal services.
(h) Changes. Inhouse may change or discontinue the Benefits on thirty (30) days' notice. Changes will not affect requests or claims already submitted.
25. Inquiries. BY USING INHOUSE SERVICES OR ACCESSING THE INHOUSE SITE OR APPLICATIONS, YOU ACKNOWLEDGE AND ACCEPT THAT SUBMITTING YOUR TELEPHONE NUMBER TO INHOUSE VIA THE INHOUSE SITE OR APPLICATIONS CONSTITUTES AN INQUIRY TO INHOUSE, AND THAT INHOUSE MAY CONTACT YOU AT THE NUMBER SUBMITTED EVEN IF SUCH NUMBER APPEARS ON ANY STATE OR FEDERAL DO NOT CALL LISTS (TAKING INTO ACCOUNT INQUIRY EXCEPTION TIME FRAMES AS APPROPRIATE).
26. Right to Refuse. You acknowledge that Inhouse reserves the right to refuse service to anyone and to cancel user access at any time.
27. Notice to California Residents. Under California Civil Code Section 1789.3, California users of the Site are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Digital Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
28. Acknowledgement. BY USING INHOUSE'S SERVICES OR ACCESSING THE INHOUSE SITE OR APPLICATIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND AGREE TO BE BOUND BY THEM.
Updated: November 4, 2026